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TERMS AND CONDITIONS

Thank you very much for your interest in Tonkin Cruise service. We do appreciate your time for reviewing following information prior to completing your booking.

Payment Terms

Advanced Payment is required to secure your services. You can choose to pay either by bank transfer or credit cards.

And a surcharge for banking fee is required.

Detailed payment guide will be sent to you via email by your travel consultant when being necessary.

Cancellation

Cancellations only become effective once the Tonkin cruise sales office receives notification of cancellation in writing. And customers also receive our cancellation acknowledgement.

Should you be forced to cancel your cruise booking, the following terms will apply:

Cancellation conditions 1 or 2 cabins 3 to 5 cabins
Upon confirmation 0% 0%
08 - 30 days prior to your cruise 0% 30% of total charge
04 - 07 days prior to your cruise 50% of total charge 50% of total charge
< 03 days prior to your cruise 100% of total charge 100% of total charge
Refunds

No refunds will be made for unused services or no-shows.

Please allow up to 15 days for the refund to appear in your account.

Currency

All cruises and other required services such as land transfers, visa, and charges are quoted in USD unless otherwise indicated.

Itinerary

Cruise itinerary and schedule are subject to change due to weather, tide levels and operating conditions. Swimming, kayaking or snorkeling excursions may be cancelled due to poor weather.

Other Conditions

The maximum occupancy for any one cabin is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room.

We may allow children to stay in the same cabin with parents either with or without an extra bed. Our policy is not to charge for children under five (5) years of age. Children aged from six to eleven (6 - 11) will stay in another cabin at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.

Confirmed arrival and departure dates, number of cabins and passengers, passenger's names, passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers at least 24 hours prior to check-in.

TERMS AND CONDITIONS